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Highlights
Operations Control Room
Operational Excellence is enabling each and every employee see the flow of value to the customer, and fix that flow before it breaks down
The Operations Control Room is based on the above definition of operational excellence and has following elements:
- Designing the workflows and checklists that maximise the flow of value to the customers
- Automating the workflows and checklists, so that the flows are seamless and error proof
- Conducting regular audits e.g. Gemba walk, to catch the problems at the source, before it leads to break in flows
- Taking Corrective Actions and Preventive Actions (CAPA) to make the flows resilient
- Measuring performance using a visual scorecard and driving continuous improvement
Benefits
benefits
Key Benefits
Optimised Workflows
Automated and seamless workflows aligned to Customer Value Proposition
Goodbye to Manual Checklists
Automated checklists triggered by the operational events
Audit Trails
Maintain an audit trail of all the control points for quick root cause analysis
Reduced Failures
Bring down the process failures through proactive approach
Single Version of Truth
Improved visibility and reduced communication gaps between the stakeholders
Improved Teamwork
Improved communication & visibility to promote collaborative problem solving