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Operations Control Room

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Highlights

Operations Control Room

Operational Excellence is enabling each and every employee see the flow of value to the customer, and fix that flow before it breaks down

Institute for Operations Management

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The Operations Control Room is based on the above definition of operational excellence and has following elements:

  1. Designing the workflows and checklists that maximise the flow of value to the customers
  2. Automating the workflows and checklists, so that the flows are seamless and error proof
  3. Conducting regular audits e.g. Gemba walk, to catch the problems at the source, before it leads to break in flows
  4. Taking Corrective Actions and Preventive Actions (CAPA) to make the flows resilient
  5. Measuring performance using a visual scorecard and driving continuous improvement
Benefits
benefits

Key Benefits

Optimised Workflows

Automated and seamless workflows aligned to Customer Value Proposition

Goodbye to Manual Checklists

Automated checklists triggered by the operational events

Audit Trails

Maintain an audit trail of all the control points for quick root cause analysis

Reduced Failures

Bring down the process failures through proactive approach

Single Version of Truth

Improved visibility and reduced communication gaps between the stakeholders

Improved Teamwork

Improved communication & visibility to promote collaborative problem solving

Performance Counters

Expected Outcomes

0 %

Reduction in Audit Time

0 %

Real Time Visibility

0 %

Savings in Total Audit Costs

0 %

Audit Trail & Data Availability
Checklists

Company Contacts